Behind the MoneyPlus People: 5 stars for Wayne

Last month, Wayne supported a customer who had been struggling to manage their finances following a decline in their mental health.

Wayne is one of our debt advisors and he’s been working in the debt advice industry for seven years – the past two years being at MoneyPlus.

During this particular advice call, the customer told Wayne they had previously been on a Debt Management Plan with a free debt advice provider but didn’t feel their individual circumstances had been fully understood or taken into account.

“I’ve heard some horror stories from customers over the years, and I love being able to make their lives better, whether it’s through a debt solution being offered or just giving someone budgeting advice. It’s a good feeling knowing I’ve made a difference.”

Wayne, MoneyPlus

Following their conversation with Wayne, the customer left a five-star Trustpilot review, thanking Wayne and the wider team for their kindness, patience and compassion.

They said they felt listened to, understood and supported throughout the process, and would recommend MoneyPlus to anyone needing debt advice.

“I remember this call well”, said Wayne.

“The customer was very open about how difficult it was to take the first step and ask for help. She was genuinely lovely to speak with and being such a huge animal lover, I loved that she thanked me on behalf of her pooch, too.”

Wayne took the time to listen, understand the customer’s needs and explain everything clearly, working through each step at a pace that suited them. This gave the customer the confidence to move forward with a Debt Management Plan that felt right for them.

“Some of the stories we hear from customers can be upsetting and it can be difficult to switch off and not think about that person. It’s a great feeling to hear such appreciation and I was made up to have made such a difference in her and the pooch’s life.”

Wayne, MoneyPlus

Well done to Wayne for the care and support he gave to this customer and to all of his customers. It’s another great example of the difference our advisors make by taking the time to understand each person’s individual circumstances and provide the support they need.

If you need debt advice and would like to speak to someone compassionate and understanding, reach out to us today.